Last updated: December 3, 2025
1. Overview
Waterway Company Limited (“we”, “us”, “our”) is committed to protecting the privacy and security of visitors to our website www.waterway.co.tz and our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for services.
2. Information We Collect
We may collect the following information when you interact with our site or request services:
a. Personal information you provide directly
Name, email address, phone number, postal address, company name, project site address.
Information in contact or quote request forms (project details, budget, preferred contact times).
b. Transaction information
Payment details (only when you make payments). We do not store full card details on our site — payments are processed via secure payment providers or bank transfer.
Bank transfer records (for payments to our NBC account).
c. Technical information (automatically collected)
IP address, browser type, device type, pages visited, referral source, and other standard web log data.
Cookies and similar tracking technologies (see section 5).
3. How We Use Your Information
We use collected data to:
Provide and manage our services (quotes, project management, invoicing).
Communicate with you about your enquiries, quotations, and projects.
Process payments and issue receipts/invoices.
Improve our website, marketing, and service offerings.
Comply with legal obligations and protect the rights of the company.
4. Legal Basis for Processing (if applicable)
We process personal data where necessary to perform a contract with you (for example, when you engage us for a project), to comply with legal obligations, or with your consent (for marketing communications).
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve site performance and user experience. Cookies help us remember your preferences and understand site usage. You can control cookies through your browser settings or via any cookie banner we provide on the site.
Common cookie types used:
Essential cookies: required for the site to function.
Performance cookies: collect anonymous usage statistics.
Functional cookies: remember choices you make (e.g., language).
6. Data Sharing & Third Parties
We may share information with:
Service providers who assist with payments, hosting, analytics, email communication, or CRM (e.g., Perfex CRM).
Legal or regulatory authorities when required by law.
We require third-party providers to follow appropriate data-protection practices.
7. Data Security
We implement reasonable technical and organisational measures to protect personal data, including secure servers, access controls, encryption at rest/transit when appropriate, and regular security reviews. However, no system is 100% secure — we cannot guarantee absolute security.
8. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described above, to meet legal obligations, or to resolve disputes. For active projects, we keep records for the duration of the project and for a reasonable period after (e.g., 5 years) for accounting and warranty purposes.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
Accessing the personal information we hold about you.
Requesting correction or deletion.
Objecting to or restricting certain processing.
Withdrawing consent where processing is based on consent.
To exercise these rights, contact us at info@waterway.co.tz. We will respond in accordance with applicable law.
10. Children
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The revision date at the top will be updated. Significant changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle data, contact:
Waterway Company Limited
Email: info@waterway.co.tz
Phone: +255 718 137 742
Address: UBU/NHC/070 – Sinza Lego, Dar es Salaam, Tanzania